Article 1 - Identity of the seller
MAYOR MAENHAETSTRAAT 44F
9820 Merelbeke (Ghent)
Email address: firstname.lastname@example.org
Telephone: 02/403 05 61
Company number: 0508.605.840
Bank account number: BE56 0682 2111 7688
Article 2 - Applicability & conditions
Our general terms and conditions apply to every offer from us as the Seller and to every agreement concluded between us and the Buyer, unless the parties explicitly agree otherwise.
These general terms and conditions do not apply to offers and agreements with natural persons who do not act in the exercise of their profession or business.
Placing an order on the website constitutes explicit acceptance of our general terms and conditions of sale, which are always available via the website.
One or more provisions in these general terms and conditions can only be deviated from if explicitly agreed in writing. In that case, the other provisions of these terms and conditions remain in full force.
If additional special conditions apply in addition to these general terms and conditions, the above also applies to those special conditions. If there are differences between the additional terms and conditions and these general terms and conditions, then in principle the provisions of the additional terms and conditions prevail over the general terms and conditions, unless determined otherwise.
General terms and conditions used by the Buyer do not apply, unless explicitly agreed by us in writing.
We reserve the right to change and / or supplement the general terms and conditions at any time for future orders.
Article 3 - Our offer and your order
Our offers are valid for the duration they are stated on the Website and until the stock is exhausted.
If an offer has only a limited period of validity or is subject to certain conditions, we will explicitly state this in our offer.
We always describe as completely and accurately as possible what we sell you and how the ordering process will proceed. In any case, the description is sufficiently detailed to allow you to make a good assessment. If we use images, they are a true representation of the goods and / or services offered. However, to err is human and if we are blatantly mistaken, we are under no obligation to deliver to you after all.
A composite quotation does not oblige us to perform part of the assignment against a corresponding part of the stated price. Offers or quotations do not automatically apply to future orders.
Your order is complete and the agreement between us is final as soon as we confirm your order by e-mail and as soon as we have received approval from the card issuer for the payment transaction with credit or debit cards. We accept Visa, MasterCard, Maestro, Bancontact, bank transfer, ... If the issuer of your card refuses to agree to payment to us, we cannot be held responsible for delays in the delivery and / or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.
To purchase a product, add the product to your shopping cart. Afterwards, you enter your contact details and billing information. In the last step you will get an overview page, accept our terms and conditions and confirm payment by pressing the order button with the caption “order with payment obligation”. Once you have completed these steps, your purchase is final.
We reserve the right to refuse orders without giving reasons.
The Buyer who purchases goods from us is the end customer and may not resell these goods.
Article 4 - The Price
The prices of the offer or agreed in the offer are prices exclusive of VAT, taxes and services.
The price will be invoiced in the currency in which the Buyer has ordered.
Obvious (manipulation) errors in the quotation, such as obvious inaccuracies, can be corrected by us after the conclusion of the agreement.
Article 5 - The Payment
We can only accept payment via the payment modules on our website.
If we explicitly agree to this in writing, the Customer can also pay by invoice. In that case, payment must be made within 30 days after the invoice date, in the agreed currency.
By the mere expiry of this term, the Buyer is in default, without additional prior notice of default.
In the event of non-payment on the due date, the invoice amount will be increased by operation of law and without notice of default by a fixed compensation of 15% with a minimum of 50 euros and an interest of 1.25% per month from the due date, whereby each started month will be charged for a full month. The compensation remains payable even if the late invoice is only paid in principal. The interest on the due amount will be calculated from the moment that the Buyer is in default until the moment of payment of the full amount due. Moreover, in the event of non-payment of an invoice on its due date, the whole of the debts will become due.
Any protest of an invoice must be sent by e-mail, at the latest within 5 days after receipt of the relevant invoice. If the Buyer submits a timely complaint, this does not suspend his payment obligation. In that case, the Buyer remains obliged to purchase and pay for the otherwise ordered goods.
We reserve the right to suspend orders and deliveries until unpaid invoices have been paid.
To ensure a secure online payment and the security of your personal data, the transaction data is encrypted with SSL technology sent over the internet. You do not need any special software to pay with SSL. You can recognize a secure SSL connection by the "lock" in the bottom status bar of your browser.
Article 6 - Reservation of ownership
All products delivered to you as a Buyer remain our property until all amounts and claims owed by Buyer to Seller have been paid in full. This includes both the purchase price of the products and other amounts owed by the Buyer on the basis of these general terms and conditions, such as - but not limited to - costs of delivery and amounts as a result of not paying the purchase price (on time).
As long as ownership of the products has not passed to the Buyer, the Buyer is not entitled to pledge the products or to grant third parties any rights to the products. The Seller is entitled (with retention of all its other rights) to take back / collect the products as long as the Buyer has not (fully) paid the amounts as described in the previous paragraph to the Seller.
Article 7 - Conformity and warranty
1. We guarantee that our goods conform to your order and meet the normal expectations you may have, taking into account the specifications of the product. Of course we also guarantee that our goods comply with all laws existing at the time of your order.
2. The Seller is not liable for:
Defects in the products due to normal wear and tear, abnormal or inappropriate storage or use conditions or any act, negligence or fault of the Buyer or any third party;
Defects, of whatever nature, in Products delivered by the Seller that have already undergone some change or transformation;
Damage, of whatever nature, caused by the fact that the Seller relied on incorrect and / or incomplete information provided by or on behalf of the Buyer.
3. In the event of Seller's liability, Seller's sole obligation shall be to either take back and replace or repair the non-conforming products, at its option, or the price of such non-conforming products. (but not of the entire order) to the Buyer.
4. In any case, the Seller's total liability towards the Buyer is limited to the price of the products that gave rise to the damage, as invoiced to the Buyer. The Seller is under no circumstances liable for indirect damage, including consequential damage.
Article 8 - Delivery and execution
All goods and services are delivered to the address indicated by you when ordering.
We will inform you about the delivery time in your order confirmation. With a payment terminal, this depends on the term of delivery and the correctness of the necessary information that the Buyer must provide to the Seller for drawing up the contract with the payment partner (s).
Deliveries are made via parcel service or can be carried out by an installer.
We are entitled to deliver goods in parts (partial deliveries).
If the goods delivered by us were damaged during transport, do not correspond with the items stated on the delivery note or do not correspond with the items you ordered, you must report this as soon as possible and certainly within 3 days and the items return to us within 14 calendar days of receipt.
The Buyer acknowledges that we are dependent on the cooperation of the Buyer for the delivery of Products. The Buyer must ensure, among other things, that the place where the products are to be delivered is free and easily accessible and that, if necessary, the products can be stored at the risk of the Buyer.
We cannot be held responsible for any consequential damage due to late delivery or non-delivery by the carrier appointed by the company. Our liability in such cases is limited to the value of the items that are shown not to have been received by the customer.
Article 9 - Force Majeure
In case of force majeure, we are not obliged to fulfill our obligations. In that case we can either suspend our obligations for the duration of the force majeure or terminate the agreement definitively.
Force majeure is any circumstance beyond our will and control that prevents the fulfillment of our obligations in whole or in part. Below we understand, among other things, strikes, fire, business disruptions, energy disruptions, disruptions in a (telecommunications) network or connection or communication systems used and / or the unavailability of our website at any time, non-delivery or late delivery from suppliers or other engaged third parties, ...
Article 10 - Intellectual property
Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights that lie either with us or with our suppliers or other entitled parties.
It is prohibited to use and / or make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc… without our prior and express written permission.
Article 11 - Applicable law and disputes
We always hope that all our customers are 100% satisfied. If you should nevertheless have complaints about our services, you can contact us via email@example.com or +32 2 403 05 61.
We do everything we can to deal with your complaint within 7 days.
The delivery, except with regard to defects that are not visible upon reasonable inspection, is deemed to have been accepted unless stated in writing and with reasons, sent to the seller by registered letter within 2 calendar days after delivery. When the products are delivered at multiple times, this rule applies to each delivery separately.
All agreements we conclude with our customers, regardless of their place of residence, are exclusively governed by Belgian law and in case of disputes, only the competent Belgian courts are competent.
The applicability of the Vienna Sales Convention is explicitly excluded.
Article 12 - Other provisions
If any provision of these General Terms and Conditions is illegal, void or unenforceable for any other reason, then this term will be deemed to be severable from these General Terms and Conditions and will not affect the validity and enforceability of the other provisions.
These General Terms and Conditions constitute the entire agreement between the Client and us with regard to the matter contained therein.